Shipping and Returns

SHIPPING:

We offer Free Shipping on orders over $100 and any orders below $100 have an automatic calculated shipping rate based on delivery location and weight for all orders in the US. Orders will be shipped with USPS within 3-5 business days. This shipping fee is non-refundable.

RETURN POLICY:

Returns are accepted for store credit only within 30 days of merchandise ship date for delivery. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you store credit. Final sale items (marked down merchandise) can not be returned or refunded.

To return your product, you should mail your product with the original receipt and order number to:

Jackson and Clay Apparel Co
PO Box 16565
Rochester, NY 14616

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund. If a return is rejected, you will be contacted and your items returned to you.

Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at time of purchase.

 

Need help?

Contact us at info@shopjcapparel.com for questions related to refunds and returns.